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Privacy Policy

LOTTE Hotels Co., Ltd. (hereinafter referred to as “LOTTE Hotels”) places prime importance on customer personal information, and complies with the related laws such as "the Personal Information Protection Act” and “Act on the Promotion of Information, Communications Network Utilization and Information Protection.” LOTTE Hotels informs guests of means and purpose for which personal information provided have been used, and what measures we have taken to protect personal information according to this privacy policy.

Article 1 Scope and methods of collecting personal information

  • 1. Scope of collecting personal information
    • A. LOTTE Hotels may collect minimal personal information in order to provide proper service.
    • B. LOTTE Hotels does not collect sensitive personal information (race, ethnicity, ideology, belief, place of birth, political orientation, criminal record, state of health, sexual life, etc.) that may infringe upon the basic human rights of customers.
  • 2. Methods of collecting personal information

    LOTTE Hotels may collect personal information in the following ways.

    • A. Web site registration, in written form (application for membership), telephone or fax, posting to the bulletin board, and sweepstakes entries
    • B. Offers from affiliated companies
    • C. Collecting payment information, points transactions, etc. created upon using the company service

Article 2 Personal Data Collected & Purpose of Collection and Usage

LOTTE Hotels collects personal information to provide services, as follows:

Article 2 Personal Data Collected & Purpose of Collection and Usage
Category Method of collection Items to be collected Purpose of collection Retention period
Online Rewards membership Website, Tablet, Application Required Full name (in Korean/English), title, date of birth, email, contact number (mobile or home), country, address (country/city), ID, password, Rewards Membership number, information on LOTTE Hotels (including local and international chains, hereinafter referred to as “LOTTE Hotels”) reservations and stay history, history of accumulated points, usages and discounts, and IP/cookie information To verify identity and personal identification,
To provide membership services such as point accumulation·usage, and discounts,
To secure communication channels for member notification and complaint handling
Prevention of misuse and processing of legal disputes
Until membership is withdrawn
Optional Employee card authentication (organization, company email) Provide Employee Service
Optional Address (country/city), mobile phone number and email For notifications regarding membership services, hotel discount products and new product information, and marketing purposes
Booker Membership Required LOTTE Hotel Rewards information: Title, name in English, country, date of birth, ID, name in Korean, contact number, and address
Company Information: Hotel, company name, company phone number, company address, and email
Information on LOTTE Hotels (including local and international chains, hereinafter referred to as “LOTTE Hotels”) reservations and stay history, history of accumulated points, usages and discounts, and IP/cookie information
To verify identity and personal identification,
To provide membership services such as point accumulation·usage, and discounts,
To secure communication channels for member notification and complaint handling
Prevention of misuse and processing of legal disputes
Until membership is withdrawn
Optional Address, mobile phone number, and email For notifications regarding membership services, hotel discount products and new product information, and marketing purposes
Room Reservations Required Name (in English), date of birth, contact number (mobile, home or company), email, and credit card information (credit card type, credit card number, and expiration date) Provision of room reservation service, reservation related notification and announcement delivery, complaint processing, prevention of misuse and processing of legal disputes
* Credit card information is collected only as a guarantee and will not be used directly for payment.
Two years (5 days from the cancellation date if reservation is canceled)
Restaurant reservations
(LOTTE HOTEL JEJU, ULSAN, and MOSCOW)
Required Full name, mobile phone number, and email To provide reservation and consultation services 5 days
Optional Contact Information
Restaurant reservations
(LOTTE HOTEL SEOUL, WORLD, and SIGNIEL Stay)
Required Full name (in Korean/English), and contact number (mobile) Used for identity verification procedures, customer notifications or processing of complaints Two years
Optional E-mail To provide personalized services
Optional Contact number (mobile), and email Used for notifications on restaurant discount products, new menu, and for marketing
Trevi Club
Request Consultation
Required Full name, and contact number Membership registration consultation service provision 1 Month
Trevi online
Membership registration
Required Full name (in Korean/English), date of birth, title (gender), contact number, and address Used for identity verification procedures, customer notifications, processing of complaints, and membership card delivery Until membership is withdrawn
Optional Email, company name, position, and credit card information (* if applicable) Personalized service provision, and annual fee payment
Optional Mobile phone number, address, and email For notifications regarding membership services, hotel discount products and new product information, and marketing purposes
Online
Wedding consultation
Required Full name, email, contact number, wedding information (hotel, expected number of guests), and requests (title, contents) To provide reservation and consultation services Two years (however, dispose of email and contact number information when the purpose is accomplished)
Optional Wedding information (desired date and time of wedding) To provide personalized services
Convention inquiries
(Convention)
Required Full name, email, contact number, country, and event information (event name, hotel, event staff, etc.) To provide reservation and consultation services
Optional Event information (desired date and time of event) and requests (facility, food & beverage, room, additional inquiries) To provide personalized services
Convention inquiries
(Meeting)
Required Full name, email, contact number, and event information (event name, hotel, event staff, etc.) To provide reservation and consultation services
Optional Event information (start/end date, table type, meeting room), and requests (facility, food & beverage, room, additional inquiries) To provide personalized services
Service Academy Q&A Required Full name, email, contact number, and requests (title, contents) To respond to customer inquiries and provide services One year (however, dispose of email and contact number information when the purpose is accomplished)
Newsletter Subscription Required E-mail Send newsletter 1 Month
Contact us Required Consultation details (chain name, title, contents), Customer information (full name, email, contact number) To respond to customer inquiries and provide services Two years (however, dispose of email and contact number information when the purpose is accomplished)
Ethical management HOT LINE Required Reporter’s information (full name, contact number, email) - when reporting with his/her name, and report details (title, contents) To notify received reports and provide services
Optional Information on targets for report (person to report, department, position) Confirm the received reports
ALL THAT HOTEL Required Orderer information (full name, email, mobile phone number, payment method)
Shipping information (full name, mobile phone number, shipping address)
User identification, communication for contract fulfillment, and customer service processing for service usage Five years
Chat Consultation Required Membership number, full name, reservation number, stay history, and consultation details Notification of concierge service, complaints, comments, consultation results Three years
Offline Rewards membership Written form Required Full name, name on passport (in English), date of birth, gender, address (country), mobile phone number, email, membership number, information on LOTTE Hotels (including length of stay, room rate, and purchase amount) reservations and stay history, and history of accumulated points, usages and discounts To verify identity and personal identification, and provide membership services such as point accumulation, point usage, discount, etc.
To Secure communication channels for member notification and complaint handling
Prevention of misuse and processing of legal disputes
Until membership is withdrawn
Optional Required items for collection, nationality, address (city/province), company name, and position Personalized services
Optional Required and optional items for collection For notifications regarding membership services, hotel discount products and new product information, and marketing purposes
Room registration card Written form Required Full name, date of birth, nationality, mobile phone number, email, and stay information Used for identity verification procedures, according to membership system services and for customer notifications or processing of complaints Two years from date of stay
Optional Gender, country, city/province, phone number, departure date, company name, position, preference, and requests Personal identification, recognition service, and personalized service
Optional Email, and mobile phone Used for notifications regarding discount products, new products and for marketing purposes
Signiel Club Written form Required Photo, gender, date of birth, mobile phone, and home address Used for identity verification procedures, according to membership system services and for customer notifications or processing of complaints Until membership is withdrawn
Optional Gender, email, company address, phone number, company name, position, and vehicle information Identify a member, and provide personalized service for customer
Optional Address, telephone number, mobile, and e-mail Used for notifications regarding discount products, new products and for marketing purposes
Trevi Club Written form, phone, fax, email, partner company Required Full name (in Korean/English), gender, date of birth, mobile phone number, address (home and company), mailing address, card type, payment method, and membership service usage history To verify identity and personal identification, provide membership service and member notice/announcements, pay annual fee, process customer service such as inquiries and complaints, and process legal disputes, etc.
Optional Required items for collection, email address, recommender information, company name, and position To provide personalized service for each member
Optional Required and optional items for collection For notifications regarding membership services, hotel discount products and new product information, and marketing purposes
Fitness club Written form, partner company Required Full name (in Korean/English), photo, date of birth, mobile phone number, address (home and company), mailing address, membership type, application filing date, membership number, membership fee billing base date, and payment date To verify identity and personal identification, provide membership service and member notice/announcements (make contact in an emergency situation), bill/pay annual fee, process customer service such as inquiries and complaints, and process legal disputes, etc.
Optional Required items for collection, gender, vehicle information, email address, company name, and position To provide personalized service for each member
Optional Required and optional items for collection For notifications regarding membership services, hotel discount products and new product information, and marketing purposes
Family Club Membership Written form Required Full name (in Korean/English), gender, date of birth, mobile phone number, email, address (home or company), phone number (home or company), mailing address, and wedding anniversary To verify identity and personal identification, provide membership service and member notice/announcements, process customer service such as inquiries and complaints, and process legal disputes, etc.
Optional Required items for collection To provide personalized service for each member
Optional Required items for collection For notifications regarding membership services, hotel discount products and new product information, and marketing purposes
Other Events Homepage, written form, email, social media (Facebook, Instagram) Required Full name, contact number, address, and email To secure a smooth communication path for guests notice about what they have won an event / announcement delivery and inquiries / complaint processing, etc. Period of consent
L.POINT Offline Required Full name, L Point card number (mobile phone number) L Point payment service Five years
Airline mileage Offline Required Full name, check-in/check-out date, and mileage number Airline mileage accrual service Five years

* During service use, IP addresses, cookies, MAC addresses, and records on service use may be automatically generated and collected.

Article 3 Personal information retention • usage period & disposal

  • 1. LOTTE Hotels will dispose of members' personal information without delay once the personal information is not necessary anymore such as the purpose for collecting or receiving such information is achieved or when the retention period from the above information is reached.
  • 2. Lotte Hotels retains such information for a certain period of time when it is necessary to do so for reasons of verifying the rights, obligations, etc. related to the following transactions in accordance with relevant laws and regulations including the Commercial Act:
    • A. Records related to the cancellation of contracts or subscriptions, etc.: Five years
    • B. Records of payments and supply of goods, etc.: Five years
    • C. Records related to resolution of consumer complaints or disputes: Three years
    • D. Log-in log according to Protection of Communications Confidentiality Act: 3 Months
  • 3. Implementation of personal information expiration system
    • - LOTTE Hotels separately stores the personal information of online customers who have not used our services for one year or more in accordance with Article 29(2) of the Information and Communications Network Act and Article 16 of the Enforcement Decree of the same Act.
  • 4. Disposal Methods
    • A. Personal information printed on paper: Cut into pieces by a shredder or incinerated
    • B. Personal information stored in electronic files: Deleted using a technical method that makes the data impossible to restore

Article 4 Personal information provision & sharing

  • 1. LOTTE Hotels cannot use customer’s personal information or supply it to any other persons, companies or organizations beyond the scope of that which is stated in “Personal information collection & use purposes”, in any case except when holding customer consent or under the provisions of related laws. In case of providing or sharing customer’s personal information through business cooperation, we obtain consent from the customer in advance.
  • 2. LOTTE Hotels provides personal information to render higher quality services to customers, as follows:
Article 4 Personal information provision & sharing
Category Entities receiving the personal information Personal data received Purpose of use for entities that receiving the personal information Use period for entities that receiving the personal information
LOTTE Hotels (chain hotels) Rewards Membership/Booker Membership Local and international chain hotels of LOTTE Hotels
(https://www.lottehotel.com/global/ko/hotel-finder.html)
Full name (in Korean/English), title, date of birth, email, contact number (mobile or home), country, ID, password, address (country/city/province), Rewards Membership number, information on LOTTE Hotels (including local and international chains, hereinafter referred to as “LOTTE Hotels”) reservations and stay history, history of accumulated points, usages and discounts, and IP/cookie information To approve the use of points, and provide affiliate services and recognition service and for product offering and marketing purpose Until membership is withdrawn
Rooms Register Card Full name, date of birth, nationality, mobile phone number, email, and stay information
[Optional: Gender, country, city/province, phone number, departure date, company name, position, preference, and requests]
To provide LOTTE Hotels returning guest service, recognition services, personalized service and for product offering and marketing purpose Two years from date of stay
Trevi Club Full name (in Korean/English), date of birth, title (gender), contact number, and address
[Optional: Email, company name, and job title]
To provide membership service, affiliate services, recognition service and personalized service and for product offering and marketing purpose at chain hotels in Korea and overseas Until membership is withdrawn
Family Club Full name (in Korean/English), gender, date of birth, mobile phone number, email, address (home or company), phone number (home or company), mailing address, and wedding anniversary To provide membership service, affiliate services, recognition service and personalized service and for product offering and marketing purpose at chain hotels in Korea and overseas Until membership is withdrawn
Fitness Club Busan Lotte Hotel Co., Ltd. Full name (in Korean/English), photo, date of birth, mobile phone number, address (home and company), mailing address, membership type, application filing date, membership number, membership fee billing base date, and payment date
[Optional: Required collecting items and gender, vehicle information, email address, company name, and position]
To provide fitness club member with special benefits and personalized service, and for product offering and marketing purpose Until membership is withdrawn
Signiel Club Busan Lotte Hotel Co., Ltd. Photo, gender, date of birth, mobile phone, and home address
[Optional: Gender, email, company address, phone number, company name, position, and vehicle information]
To provide membership service and member notice/announcements, process customer service such as inquiries and complaints, and handle legal disputes, etc. at chain hotels in Korea and overseas Until membership is withdrawn
Mileage Service Lotte Duty Free Shop Busan Lotte Hotel Co., Ltd. / Lotte Busan Duty Free
Jungwon Duty Free
Hotel Lotte Duty Free
Lotte DF Retail
Lotte DF Global
Lotte Duty Free Jeju Store
Passport name, e-mail, membership number, and accrued points Rewards point use approval, and affiliate service provision Until membership is withdrawn
L.POINT service Lotte Member Full name, L Point card number (mobile phone number) L Point accrual and use approval Until membership is withdrawn
Airline mileage Asiana Airlines
Korean Air
Japan Airlines
Aeroflot
Asia Miles
Full name, check-in/check-out date, and mileage number Airline mileage accrual Until membership is withdrawn
LHW membership THE LEADING HOTELS OF THE WORLD, Ltd Full name, address, and email Membership service provision Until membership is withdrawn

Article 5 Entrustment of personal information handling

  • 1. LOTTE Hotels entrusts personal information handling to third party service providers to render services, as follows, and has the necessary matters stipulated in an entrustment contract for safe management thereof in accordance with relevant laws and regulations

    Article 5 Entrustment of personal information handling
    Category Third Party Service Providers Service Sub-Contractor Activities to Be Entrusted Personal Information Retention and Usage Period
    Recruitment of membership Local and international chain hotels
    (https://www.lottehotel.com/global/ko/hotel-finder.html)
    - Recruitment of membership When membership is cancelled or when the entrustment contract is terminated
    Information system operations and management Lotte Data Communication Co., Ltd. - Computer system operation When membership is cancelled or when the entrustment contract is terminated
    Adcapsule Co., Ltd. Website administration
    Spectra Co., Ltd. Maintenance of chatting and consultation system
    GoldenPlanet - Email deliveries and system management
    Recruitment and management of members MG Credit Information Service Co., Ltd. - Trevi Club (Seoul, Jeju) Recruitment and management of membership When membership is cancelled or when the entrustment contract is terminated
    CU Leisure Co., Ltd. - Recruitment of members for Signiel fitness club
    Manufacture and shipment of products Simmons-K Co., Ltd. - Manufacture and shipment of he:on bed products Upon completion of product delivery
    Hyundai Decorations Co., Ltd. - Manufacture and shipment of He:on bed products
    Operation of social media Daehong Communications Inc. INERS Co., Ltd. Operation of social media channels and event agency roles for LOTTE HOTEL When entrustment contract is terminated
    saltcom -
    EDGELINK -
    Planning Bee Co., Ltd. -
    The SMC Group -
    formeB&M -
    ALL THAT HOTEL Clayful Co., Ltd. - Order service agency When entrustment contract is terminated
    Siot Co., Ltd. - Payment service agency When entrustment contract is terminated
    KG INICIS Co., Ltd. - Payment processing agency When entrustment contract is terminated
    LOTTE GLOBAL LOGISTICS CO,.LTD - Ordered product shipment agency Upon completion of product delivery
  • 2. When there is a change in entrustment of personal information handling, LOTTE Hotels will notify the changes in this privacy policy.
  • 3. The Company will supervise third party service providers observing specified matters properly within the scope of activities to be entrusted to ensure that personal information subject to such entrustment is managed safely.

Article 6 Overseas transfer of personal information

To provide better customer service, LOTTE Hotels will transfer personal information overseas.

Article 6 Overseas transfer of personal information
Entities to whom the personal information will be transferred
(Contact information of information management officer)
Country where the personal information is transferred to Date and method of personal information transfer Personal information to be transferred Purpose of personal information use for entities to whom the personal information will be transferred Duration of retention and use for entities to whom the personal information will be transferred
The Company’s chain hotels
(https://www.lottehotel.com/global/ko/hotel-finder.html)
Transferred through the dedicated network of Oracle Corporation when using the service stated in Article 1 above Personal information collected after getting your consent in Article 1 above Point use approval, affiliate service provision, and recognition service provision Immediately after withdrawal from membership unless it is required by the law to maintain the personal information
Oracle Corporation (Oracle Corporation)
(https://www.oracle.com/legal/privacy/services-privacy-policy.html,
Tel.:+1 650 506 7000, Fax:+1 650 506 7200)
Europe (Amsterdam, UK001) Registration and updates on membership information will be transferred through the exclusive network on the following day - Members: Full name, mobile phone number, e-mail, gender, nationality, date of birth, address, telephone number, company name, job title, service use records and booking information, membership number, ID, and membership point information
- Non-members (limited to the customers who gave consent to e-mail subscription): Full name, mobile phone number, e-mail, gender, nationality, date of birth, address, telephone number, company name, job title, service use records and booking information
Server management, operation and e-mail delivery system management Can be retained and used until withdrawal for members and within two years from the date of stay for non-members.

Article 7 Methods of viewing, editing, deleting personal information, canceling membership, and withdrawing consent

  • 1. Customers can view, edit, delete their registered personal information or withdraw their membership (in the case of membership service) at any time.
    • A. Online members can edit personal information or withdraw membership on My Page on the top-right corner of LOTTE Hotels Website.
    • B. Such request made through personal visit to Lotte Hotels or on landlines will be promptly addressed after membership authentication
    • C. Tel: 02-759-7671~3
  • 2. If customers make a request to correct an error in their personal information, such information will not be used or provided until the correction is made. In case of having provided incorrect personal information to a third party, Lotte Hotel shall forward edited information to the third party to enable edits.

Article 8. Cookie operation & use

  • 1. LOTTE Hotels run "cookies" which frequently search and save LOTTE Hotels website user’s information. Cookies are very small-sized text files that are sent to your browser from an operating server of the Lotte Hotel website, and is saved in your computer’s hard disk.
  • 2. Lotte Hotels uses cookies for the following purposes:
    • A. To utilize them as an index of target marketing and service reshuffling by analyzing members and non-members’ access frequency, visit hours, etc. in order to grasp their preferences and interests
    • B. Traces interests and services providing customized service for next use.
    • C. To verify customers’ participation in various events and visit times, to offer different opportunities for their application, and to provide diverse information according to their interests.
    • D. Users have a choice to install cookies. Therefore, users may allow all cookies, confirm each time whenever cookies are stored, or block the storage of all cookies, by using the settings option in the web browser.
    • - How to specify whether to allow the installation of cookies [for Internet Explorer 9.0]
      • 1. On the [Tools] menu, select [Internet Options].
      • 2. Click the [Privacy tab]
      • 3. Setting the [Privacy level].
      When customers block the installation of cookies, LOTTE Hotels may have difficulty rendering the services.

Article 9 Protection of personal information of children under 14

1. In principle, Lotte Hotels does not collect any personal information from children under age 14.

Article 10 Administrator of personal information protection

  • 1. LOTTE Hotels appoints personal information administrators as follows to protect customers' personal information, collect their opinions, and handle complaints, about such information:
    • A. Lotte Hotels
      • - Department in charge of personal information: CEM Team’s PIC of CEM
      • - Personal Information Protection Officer: Yeo Jin Jang, Marketing Division Manager (Tel: 02-771-1000, email: privacy@lotte.net)
      • - Personal Information Protection Manager: Joo Young Jeon, Team Leader (Tel: 02-771-1000, email: privacy@lotte.net)
  • 2. Customers can contact the following organizations to make any further inquires about personal information.
    • - Privacy Violation Reporting Center
      TEL : 118 without area codes
      URL : http://privacy.kisa.or.kr
    • - Cyber Criminal Investigation Division at Supreme Prosecutors' Office
      TEL : 1301 without area codes
      URL : www.spo.go.kr
    • - National Police Agency Cyber Bureau
      TEL : 182 without area codes
      URL : cyberbureau.police.go.kr

Article 11 Technical and managerial protection of personal information

  • 1. LOTTE Hotels have taken the following technical and managerial protection measures in order to prevent breaches including lost, stolen, leaked, modified or damaged information when dealing with personal information of customers.
    • A. A user's personal information is protected with passwords and files and transmitted data are encoded or protected through a separate security measure, the file lock function.
    • B. LOTTE Hotels has adopted the Secure Socket Layer that can send personal information on our network safely by using an encryption algorithm.
    • C. In order to prevent privacy breaches, Lotte Hotel has implemented a double fire wall to block unauthorized external access, and has monitored possible breaches around the clock by installing a breach detection system in each server.
  • 2. LOTTE Hotels minimizes the number of staff members who have access to personal information, emphasizes the importance of compliance with this Policy through frequent trainings conducted on employees in charge, and takes immediate action against any related problem. However, LOTTE Hotels shall not be held liable for any occurrences attributable to customer errors or the nature of the Internet. Each customer must manage his/her personal information appropriately and be responsible for such management.

Article 12 Duty of disclosure

This Privacy Policy was established on July 1, 2008, and any addition to, deletion of, and modification to the Policy made in accordance with changes to laws, regulations, policies or security technologies will be announced on the website of our main office.

(First) announcement date: July 1, 2008

Date of Change: November 1, 2012

Date of Change: September 19, 2014

Date of Change: July 31, 2015

Date of Change: September 15, 2015

Date of Change: January 1, 2016

Date of Change: February 6, 2016

Date of Change: March 21, 2016

Date of Change: June 1, 2016

Date of Change: July 29, 2016

Date of Change: September 22, 2016

Date of Change: March 1, 2017

Date of Change: March 15, 2017

Date of Change: May 1, 2017

Date of Change: July 4, 2017

Date of Change: August 25, 2017

Date of Change: November 3, 2017

Date of Change: November 27, 2017

Date of Change: January 24, 2018

Date of Change: March 2, 2018

Date of Change: April 3, 2018

Date of Change: May 25, 2018

Date of Change: December 27, 2018

Date of Change: May 24, 2019

Date of Change: July 29, 2019

Date of Change: Sept. 2, 2019

Notification date : December. 5, 2019

Effective date : December. 12, 2019

The above LOTTE Hotels Privacy Policy takes effect as of December. 12, 2019.

LOTTE HOTEL BUSAN Co., Ltd. (hereafter, LOTTE HOTEL BUSAN) considers customers’ personal information very important, and complies with the ‘Personal Information Protection Act’.Through Privacy Policy, LOTTE HOTEL BUSAN informs the usage and the method for the personal information that the customers provided, and which measures are being taken to protect personal information.

Clause 1 Personal Information Collection Scope and Collection Method

  • 1. Personal Information Collection Scope
    • A. LOTTE HOTEL BUSAN collects minimum personal information needed to provide services.
    • B. LOTTE HOTEL BUSAN does not collect sensitive personal information (ethnicity and nationality, ideology and creed, place of birth and legal domicile, political tendency and criminal record, health state and sexual life and others) that could violate members’ basic human rights.
  • 2. Personal Information Collection Method

    LOTTE HOTEL BUSAN collects personal information using the following methods.

    • A. Membership registration via website, written form, phone and fax, consultation bulletin, entry for sweepstakes
    • B. Supply from alliance company
    • C. Collection of the payment information point transaction information and others, generated when using the company

Clause 2 Personal Information Collection and Purpose of Use

LOTTE HOTEL BUSAN collects personal information as follows to provide services.

Article 2. Personal information collection & use purposes
Classification Collection Method Collection Items Collection Purpose Record Keeping Period
Online Rewards membership registration website, tablet,application Required Title, name (English), nationality, date of birth, contact number (residence or mobile), e-mail, ID, PW, name (Korean), address (residence or company) Use to verify members according to the membership service, Until withdrawal from membership
optional Employee verification (company name, title) Employee service supply
Booker membership entry Required Title, name (English), nationality, date of birth, contact number (residence or mobile), e-mail, ID, PW, name (Korean), address (residence or company) Use to verify members according to the membership service, customer notification, complaint handling Until withdrawal from membership
Frequently visited hotel, company name, company contact number, company address
Room reservations Required Name(English), e-mail, contact number(mobile, residence or company), credit card information(type, card number, expiration date) Room reservation and re-visit service
* Credit card information collection is not for charging purpose. It is only for guaranteeing.
2 years
Restaurant reservations Required Name, mobile phone, e-mail Reservation and consultation service 5 days from the date of cancellation or visit
optional Contact details
Restaurant reservation
(La Seine Seoul,World,Busan
Pierre Gagnaire Seoul)
Required Name(Korean/English), contact number(mobile phone) Use for identification verification procedure, customer notification, complaint handling 2 years
optional Contact number(mobile phone number) Introduction to discounts and new products
Trevi Club Seoul consultation request Required Name,Contact details Consultation service for membership registration
Trevi Club Busan consultation request Required Name,Contact details Consultation service for membership registration
Trevi Club Jeju consultation request Required Name, Contact details Consultation service for membership registration
Wedding consultation Required Name, e-mail, contact number, wedding information Reservation and consultation service 2 years
Inquiry about convention(convention/meeting and others) Required Name, e-mail, Contact details Reservation and consultation service 2 years
optional Requests
Service Academy Q&A Required Name e-mail,Contact details Introduction to customer inquiry and services 1 year
Request for newsletter(Main, MICE) Required e-mail Newsletter sending 1 month
Guest Comments Required Name, e-mail, contact details Introduction to customer inquiry and services 2 years
Ethical management HOT LINE Required Reporter information(name ,contact number, e-mail)-when reporting in one's name Guidance to order and services 2 years
optional Information on the reporting target(reporting target, working department, title/position) Verification of the contents of the order 2 years
Offline Rewards Membership registration Document Required Gender, name on the passport(English), name (Korean), nation, date of birth, mobile phone, e-mail, member number, stay information Use to verify members according to the membership service, customer notification, complaint handling Until withdrawal from membership
optional Nationality, address(city/province),company name, title/position Customized service
optional Nation/city/province, mobile phone, e-mail Introduction to hotel's discounted products and new products, use for marketing purpose
Guest Registration Required Name, date of birth, nationality, mobile phone number, e-mail, stay information Use to verify members according to the membership service, customer notification, complaint handling Two years or 5 days from the date of cancellation or visit
optional Gender, nation, city/province, TEL, departure date, company name, title/position, information on the preferences information on the requests Individual discernment, recognition service, customized service supply
optional e-mail, mobile phone Introduction to hotel's discounted products and new products, use for marketing purpose
Trevi Club Document, alliance, telephone, fax, email Required Name, gender, date of birth, mobile phone number, address Use to verify members according to the membership service
customer notification, complaint handling
securing address to send member card
introduction to the hotel services
Until withdrawal from membership
optional e-mail, TEL, workplace name, title/position, credit card information For discerning customers, and for providing services customized by customer, annual membership fee payment
optional Mobile phone number, address, e-mail Introduction to hotel's discounted products and new products, use for marketing purpose
Fitness Club Document, alliance, Required Name, date of birth, mobile phone, address, TEL, photo Used for identification verification process
Use for emergency contact in case of member emergency
customer notification, complaint handling
for sending bill for annual membership and guidance
optional Gender, e-mail, workplace name, title/position, car information Identification for membership services provided at chain hotels in Korea and overseas / To Provide customized services
optional Address, TEL, mobile phone, e-mail Recieving information about discount products and new products, Using for marketing
Family Club Document Required Name(Korean, English), gender, date of birth, mobile phone, e-mail, address(residence/workplace), wedding anniversary Used for identification verification process
customer notification, complaint handling
sending member card
optional TEL(residence/workplace) For discerning customers, and for providing services customized by customer
optional Address, mobile phone, e-mail Introduction to hotel's discounted products and new products, use for marketing purpose
Others Event Document, Homepage, email, SNS(Facebook,Insta and others) Required Name, contact number, address, e-mail To send information on winning the event. To send customers notices and handle complaints To delivary products when an contract is terminated
L.POINT services offline Required Name, L.POINT card number(mobile phone number) To approve the use of L. points To provide discount services at the affiliated stores/Upon return to L. points . 5 years
Airlines points services offline Required Name, check-in/out dates, mileage number To approve the accumulation of airline points 5 years

* Records that are used to prevent unlawful use such as those that are intended to prevent re-registration after withdrawal from membership for the economic gains such as event benefits, discount coupons, and the records on the act of use that violates public order are kept for three years.

* IP address, Cookie, MAC address, service use record, records on the visits and others may be collected during the process of using services after getting generated automatically.

Clause 3 Personal information usage period & cancellation

  • 1. LOTTE HOTEL BUSAN will dispose of members’ personal information without delay when the purpose for collecting personal information or purpose for receiving the information is achieved. Detailed timing for the destruction is as follows.
    • A. Room stay information (internal rules): Kept for two years to provide service in case of repeat visitation
    • B. Delivery information: When goods or services are delivered or provided
    • C. When collected for the survey, event and others: When the applicable survey, event and others are concluded
  • 2. However, the hotel keeps records for a specific period of time when there is a need to do so due to the verification of the management obligatory relations pertaining to the transactions as follows in accordance to the regulations of the related laws such as the commercial law.
    • A. Record on the contract or registration withdrawal: 5 years
    • B. Record on the payment and supply of goods: 5 years
    • C. Record on the customer complaints or dispute resolution: 3 years
  • 3. Execution of the personal information effectuation period system
    • - LOTTE HOTEL BUSAN keeps personal information of the members who do not use our services for at least one year among the online members in accordance to the information communications network act (same law’s Clause 29 Sub Clause 2 and same law’s enforcement ordinance revised version’s Clause 16) by separating with other information. (Execution since Aug. 18, 2015)
  • 4. Disposal method
    • A. Personal information printed on paper: Grinding or incineration with grinder
    • B. Personal information saved as electronic file format: Delete by using technical method that does not resume record

Clause 4 Personal Information Provision and Sharing

  • 1. Except for when the member consents or when required by the related laws, LOTTE HOTEL BUSAN does not in any case use members’ personal information or provide information to others or other companies/institutions, exceeding the scope officially announced by the 『purpose for the collection of personal information and purpose of use』.
    • When members’ personal information is provided or shared though alliance, the hotel officially announces the party who receives the information or who the hotel shares the information with to the members in advance, what the main business is, category of the personal information that is provided or shared, and purpose for providing or sharing personal information individually via e-mail or in writing, and obtains members’ consent.
    • LOTTE HOTEL BUSAN’s supply of the personal information is only for providing LOTTE HOTEL’s services. Thus, normal service provision and use may be impossible unless members consent to the provision.
  • 2. In case of the following cases, it is possible to provide personal information without the consent of the members in accordance to the related laws.
    • A. If and when necessary for the payment of the fees (points) and product delivery following service provision
    • B. When information is provided after processing it into a form in which specific individuals cannot be recognized and when needed for statistics drafting, academic research or market study
    • C. If and when there shall be a request by the investigative institutions based on the regulations of the laws or procedure and method set in accordance to the laws for the purpose of investigation
  • 3. LOTTE HOTEL BUSAN provides the personal information as follows to provide services of increasingly higher quality to the customers.
Article 4. Personal information provision & sharing
Classification The Provided Personal Information Items provided The Provided's Purpose of Use The Provided's Period of Use
LOTTE HOTEL BUSAN rewards membership HOTEL LOTTE, Hai Thanh LOTTE JV Co.
LOTTE HOTEL VIETNAM Co., Ltd
LOTTE HOTEL GUAM, LLC
HOTEL and RESORT Joetsmyoko Co., Ltd.
LOTTE HOTEL SAINT PETERSBURG, LLC
JSC LOTTE RUS
Daewoo Amara Co., Ltd.
Passport Name, Date of birth, Gender, Mobile phone No., Country/City, Company name, Job Title, E-mail, Privilege number, Current points, Stay record Approval for the use of Rewards points, provision of alliance services, recognition service provision Until membership withdrawal
Guest Registration Customer identification for providing service during re-visit, handling complaint and lost goods, civil complaint handling and handling in case of trouble when using the hotel 2 years since the date of stay (5 days if not consented)
Trevi Club Recognition service provision Until membership withdrawal
Family Club Recognition service provision Until membership withdrawal
Fitness Club HOTEL LOTTE Customer identification for providing service during re-visit, handling complaint and lost goods, civil complaint handling and handling in case of trouble when using the hotel Until membership withdrawal
Mileage service LOTTE DFS LOTTE Duty Free Shop
LOTTE HOTEL Co. Ltd.
LOTTE DF Retail Co. Ltd.
LOTTE DF Global Co. Ltd
Busan LOTTE Duty Free Shop
LOTTE HOTEL BUSAN Co. Ltd.
Jungwon Duty Free
LOTTE Duty Free Shop Jeju Co. Ltd.
Name on the passport, e-mail, member number, existing points Approval for the use of Rewards points, provision of alliance services, Until membership withdrawal
L.POINT LOTTE members Name, L.POINT card number(mobile phone number) L.POINT accumulation and approval for use Until membership withdrawal
Airliner mileage Asiana Airlines
Korean Air
Japan Airlines
Aeroflot
Asia Miles
Name, check-in/out dates, mileage number To approve the accumulation of airline points Until membership withdrawal
LHW membership THE LEADING HOTELS OF THE WORLD, Ltd Name, address, e-mail Membership service provision Until membership withdrawal
LOTTE HOTEL BUSAN(marketing) Trevi Club, Fitness Club HOTEL LOTTE Address(nation/city/province), mobile phone, e-mail, TEL Introduction to the discounted and new products, use for marketing purpose Until membership withdrawal
Rewards Program HOTEL LOTTE
Hai Thanh LOTTE JV Co., LOTTE HOTEL VIETNAM Co., Ltd, LOTTE HOTEL GUAM, LLC, Hotel and Resort Joetsmyoko Co., Ltd.,
LOTTE HOTEL SAINT PETERSBURG, LLC, JSC LOTTE RUS, Daewoo Amara Co., Ltd. LOTTE HOTEL NEW YORK PALACE, LLC, LOTTE HOTEL VLADIVOSTOK LLC, Tashkent Palace New LLC, LOTTE HOTEL SAMARA
Address(nation/city/province), mobile phone, e-mail Introduction to the discounted and new products, use for marketing purpose Until membership withdrawal

Clause 5 Entrustment for Handling Personal Information

  • 1. To execute services, LOTTE HOTEL BUSAN entrusts personal information as follows, and defines necessary matters so that the personal information can be managed safely via entrustment contract in accordance to the related laws.

    Article 5. Entrusting and handling of personal information
    Classfication Entrusted Re-entrusted Company Entrusted Works Personal Information Keeping Period and Period of Use
    Information system operation and management LOTTE Data Communication - IT system operation Until membership withdrawal or termination of the entrustment contract
    Ad Capsule Website operation
    Golden Planet - e-mail sending system management
    Recruitment and management of membership GL Marketing 'CJ Hello Vision Trevi Club(Busan) Membership member recruiting and management At the time of membership cancellation or when an entrustment contract is terminated
    Product production and delivery Simmons-K Co., Ltd. - Heon Bed product production and delivery Upon completion of product delivery
    Hyundai Decorations Co., Ltd. - Heon Bed product production and delivery
  • 2. In case of entrustment contract, strict compliance to the instruction related to the personal information protection, prohibition of the personal information and assumption of the responsibility in case of accident are defined clearly to ensure the safety of the personal information protection, and keeps the applicable contract in writing. When company changes, LOTTE HOTEL BUSAN officially announces the name of the new company on the Privacy Policy on the website.
  • 3. To ensure that the entrusted personal information can be managed safely, the company will carry out adequate supervision for the entrusted work to ensure that the entrusted carries out the work diligently within the defined matters.
  • 4. Overseas transfer of the personal information due to work entrustment.

    LOTTE HOTEL BUSAN transfers the personal information to the overseas to keep the information in the server of the entrusted company that is based in foreign country as follows in order to provide effective customer service.

    • A. Personal information items that is transferred
      • - Member: name, mobile phone, e-mail, gender, nationality, date of birth, address, phone number, company name, title/position, performance and reservation information, member number and ID, point information
      • - Non-member (limited to customer who consents to e-mail transmission): name, mobile phone, e-mail, gender, nationality, date of birth, address, phone number, company name, title/position, performance and reservation information
    • B. Nation where personal information is transferred, transfer date/time and transfer method: Member registration and member information modification is transferred to the EU where Oracle Corporation’s server is located (Amsterdam, UK001) through the next-day exclusive network
    • C. Name of the party that got personal information transferred : Oracle Corporation ( https://www.oracle.com/legal/privacy/services-privacy-policy.html, Tel.:+1 650 506 7000, Fax:+1 650 506 7200)
    • D. Purpose of the party that got personal information transferred on its use, keeping period and period of use: transferred information is used for the purpose of keeping in the server, and members’ information is kept until withdrawal from membership. For the non-members, it is kept and used for two years from the stay date.
    • E. Contents of the work entrusted for the personal information handling: E-mail sending system management

Clause 6 Access to the Personal Information, Correction, Withdrawal from Membership and Method for Withdrawing Agreement

  • 1. Member can access and modify the member’s registered personal information anytime or withdraw from membership.
    • A. In case of online member, it is possible to modify personal information and withdraw from membership on the LOTTE HOTEL website’s My Page on the upper right side.
    • B. When customer visits LOTTE HOTEL BUSAN in person or makes the request via phone, the hotel handles the request fast after verifying identity.
    • C. Phone number : 051-810-5520
  • 2. When a member requests correction for personal information error, applicable personal information is not used or provided before correction is completed. Moreover, when wrong personal information is provided to a third party already, the hotel will take measure to ensure that correction takes place with delay by notifying the third party of the result of processing correction.

Clause 7 Cookie Operation and Use

  • 1. LOTTE HOTEL BUSAN operates the cookie that saves and finds member information at all times. Cookie is operated by the LOTTE HOTEL website. This is a very small text file that is sent to the member’s browser from the server and it is saved in the member’s computer hard disk.
  • 2. LOTTE HOTEL BUSAN utilizes the cookie for the following purposes.
    • A. Used as the measures for the target marketing and service revamping by analyzing members and non-members’ access frequency or visitation time, and by identifying users’ preference and interest areas.
    • B. Used for providing individually customized services for the next time by tracking down the traces of the services that the members checked out with interest and by providing information on the LOTTE HOTEL BUSAN.
    • C. Used as the data for providing differentiated information according to individuals’ interest areas and to grant differentiated entry opportunity by identifying the level of members’ participation in all types of events carried out by the LOTTE HOTEL BUSAN and by identifying visitation frequency.
    • D. Member has the right to select Cookie installation. Accordingly, member can allow all the cookies, require verification every time cooking is saved or refuse saving all the cookies by setting the option on the Web browser.
    • - Method for designating whether to allow Cookie installation [when using Internet Explorer 9.0]
      • 1. On the [Tools] menu, select [Internet Options].
      • 2. Click the [Privacy tab].
      • 3. Setting the [Privacy level].
      When member refuses cookie installation, it is difficult to provide LOTTE HOTEL BUSAN services.

Clause 8 Protection of the Personal Information for the Children under the Age of 14

1. In principle, LOTTE HOTEL BUSAN does not collect personal information on the children under the age of 14.

Clause 9 Personal Information Protection Supervisor

  • 1. LOTTE HOTEL BUSAN designates personal information protection supervisor as follows to protect members’ personal information, to accept opinion on the personal information and to handle complaints
    • A. LOTTE HOTEL BUSAN
      • - Department in charge of personal information : Person in charge of Marketing, Busan Promotion Team
      • - Personal information protection supervisor : Hong Gi-San, Vice General Manager (Tel: 051-810-5020, email: kisanhong@lotte.net)
      • - Person in charge of personal information protection : Cha Jin-Hwan, Head Manager in charge of Marketing (Tel: 051-810-5520, email: origin0328@lotte.net)
  • 2. Please inquire the following institutions for other personal information related inquiry.
    • - Personal Information Infringement Reporting Center
      TEL : (no area code) 118
      URL : http://privacy.kisa.or.kr
    • - Supreme (Public) Prosecutors’ Office Cyber Criminal Investigation Section
      TEL : (no area code) 1301
      URL : www.spo.go.kr
    • - National Police Agency Cyber Safety Bureau
      TEL : (no area code) 182
      URL : cyberbureau.police.go.kr

Clause 10 Technical/Systemic Management for Personal Information Protection

  • 1. LOTTE HOTEL BUSAN pursues after the following type of technical measures to secure safety so that the personal information does not get lost, stolen, leaked, transmuted or damaged when handling members’ personal information.
    • A. Users’ personal information is protected by PW, and important data is protected with separate security function by encrypting file and transmission data or by using file lock.
    • B. LOTTE HOTEL BUSAN adopted the Secure Socket Layer, security device that enables safe transmission of personal information via network by using cypher algorithm.
    • C. To prevent personal information leakage due to hacking, the hotel uses two tier firewall to block unauthorized outside access, and infiltration detection system is installed in each server for 24 hour monitoring against infiltration.
  • 2. LOTTE HOTEL BUSAN limits the number of employees handling personal information to the minimum, emphasizes the importance of complying with these rules by training the employees in charge at all times, and takes immediate measures when related problem is detected.
    • A. LOTTE HOTEL BUSAN does not assume responsibility for the events that occur due to the members’ mistake or due to the basic Internet risk. Individual members manage own personal information adequately and assume responsibility.
    • B. In case of other incidents such as personal information loss, leakage, transmutation and damage resulting from internal administrators’ mistake or accident caused by technical management, LOTTE HOTEL will notify the users immediately, and pursue after adequate measures and compensation.

Clause 11 Sending Advertising Information

  • 1. LOTTE HOTEL BUSAN does not send advertising type of information for profit sake against customers’ explicit refusal to accept e-mail.
  • 2. LOTTE HOTEL BUSAN takes measures on the spaces for the e-mail title and body so that the customers can easily recognize advertising type of information such as introduction to product and others for online marketing, via e-mail.
    • - Space for e-mail title: Text (advertisement) and sender’s name are indicated on the title.
    • - Space for the e-mail body: Sender’s name, e-mail address, phone number and address are listed that enables user to refuse to receive information. Methods for facilitating users’ notification of refusal to receive are listed.
  • 3. Necessary measure such as marking sender’s name is taken when advertising type of information for the profit sake is sent to the customer who agreed to receive advertisement via a method other than e-mail such as faxㆍmobile phone and/or text messaging.

Clause 12 Duty of Disclosure

This Privacy Policy was established on July 1, 2008, and any addition to, deletion of, and modification to the Policy made in accordance with changes to laws, regulations, policies or security technologies will be announced on the website of our main office.

(First) announcement date: July 1, 2008

Date of Change: November 1, 2012

Date of Change: September 19, 2014

Date of Change: July 31, 2015

Date of Change: September 15, 2015

Date of Change: January 1, 2016

Date of Change: February 6, 2016

Date of Change: March 21, 2016

Date of Change: June 1, 2016

Date of Change: July 29, 2016

Date of Change: September 22, 2016

Date of Change: March 1, 2017

Date of Change: March 15, 2017

Date of Change: May 1, 2017

Date of Change: July 4, 2017

Date of Change: August 25, 2017

Date of Change: November 3, 2017

Date of Change: November 27, 2017

Date of Change: January 24, 2018

Date of Change: March 2, 2018

Date of Change: April 3, 2018

Date of Change: May 25, 2018

Date of Change: December 27, 2018

Date of Change: December 27, 2018

Enforcement date : May 31, 2019

The above LOTTE HOTEL BUSAN Privacy Policy shall apply from May 31, 2019.