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BENEFIT by LOTTE HOTELS & RESORTS

Lotte Hotel Global - Development inquiries - Information Desk Photos

BEYOND CUSTOMER

  • Fully localized strategy
  • Individualized service: differentiated service and manpower for individual property
  • Particular service culture of Asia: finest attention to detail and hospitality from the heart
  • Inspire staff self-esteem to grow service quality & level
Lotte Hotel Global - Development Contact - New York Palace Photos

BEYOND HOTEL

  • Diverse business industries in LOTTE conglomerates, especially Retail and F&B, are available as ancillary service to Hotel
  • Expansive client connection point: LOTTE Membership
  • Exclusive ‘LOTTE’ brand loyalty in Asia

Global Sales Office

  • Promotion activities at the region targeting travel agencies, tourism-related associations, and global corporate
  • Attend and participate in hospitality/tourism related conferences
  • Collect local information and research new development projects in the region
  • Engage in local contracts through RFP and localize systems

ALOS

  • Advanced LOTTE Operating System
  • Share information on operation, operation manual, design standars, and etc., prior to opening of a LOTTE HOTEL
  • Enhance efficiency and professionalism of tasks between HQ and property

LOTTE L.POINT

  • Earn and redeem L points at LOTTE group affiliates
  • With over 14,000 global affiliated stores and Big data of LOTTE members, LOTTE is maximizing brand recognition globally.

PRIVILEGE REWARDS PROGRAM

  • LOTTE HOTEL’s global community of membership
  • Multiple earning with P.POINT
  • Redeemable at LOTTE Hotels for reward nights, F&B, and at LOTTE Duty Free

LOTTE ROYAL CLUB

  • VIP membership program for LOTTE HOTEL MOSCOW

CONVENTION

Group-oriented business expertise

  • Strong network with international corp. & travel agencies
  • Interface between the property and numerous travel agents, PCO, tour operators we collaborate with

LOTTE JTB

  • One of the world's biggest travel agencies, launched JV between LOTTE Co. Ltd (50%)+ JTB Corporation (50%)
  • It has grown convention businesses in its portfolio

Premier operator of conference hotels in Korea

  • Capitalize on advance-booking cycles by our powerful national sales force
  • Know-hows in many international events, such as Olympic games, Asian games, IEC and PATA

LEISURE MARKET

Over 25 years of experience & know-hows for leisure market

  • Experiences in various fields in theme park, golf club, and ski resort
  • Leisure hotel packages which record higher performance in both ADR and OCC

TRAINING PROGRAM

Pre-Opening Training [7~9 weeks]

  • Service standard-posture, appearance, facial expression, phone-manner, etc
  • On the Job Training
  • Dry run & Inspection

uppl. Training on Site [1~2 weeks]

  • Problem-sloving training
  • Supplementary training

Cross Training [2~4 weeks]

  • Exchange exceptional staff
  • HQ – Property cross-training

Train Local Instructor [2 weeks]

  • Train local instructors to manage service quality : Lecturing skill / Seminar simulation

SERVICE ACADEMY

Strengthen in-house instructors and service quality level

  • Located in LOTTE HOTEL WORLD
  • 1,503㎡
  • 2 Lounge, 2 Lab, 7 Rooms (F&B, Front, and Room), and computer room)
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